Multifamily Package Management
12,500 units across 28 properties
Explore how Evergreen Residential Partners transformed package management into a 5-star amenity, saving 94% of staff time across 12,500 units.
The Challenge
Evergreen Residential Partners managed 28 apartment communities totaling 12,500 units in the competitive Seattle metro market. Package volume had tripled in four years, overwhelming leasing offices that weren't designed for logistics operations. Staff spent 35+ hours weekly per property logging, storing, and distributing packages. Package rooms were disorganized, leading to lost deliveries and resident complaints. With 23% annual turnover, management needed to differentiate their properties with apartment amenities that attracted and retained residents. Traditional package management had become their biggest operational burden and top source of negative reviews.
Our Solution
Accessa installed smart parcel locker solutions across all 28 properties, deploying over 2,400 locker compartments sized to handle 150,000+ packages monthly. Each apartment package locker system features outdoor-rated, weatherproof construction for lobby, package room, and outdoor installations. Residents receive instant mobile notifications with unique QR codes for contactless parcel delivery pickup, available 24/7. The property management locker platform provides centralized oversight across all locations with carrier integration for seamless USPS, UPS, FedEx, Amazon, and regional carrier deliveries. Custom branding matches each property's aesthetic.
Results
Package-related staff time reduced by 94%, from 35+ hours to under 2 hours weekly per property. This freed the equivalent of 0.8 FTEs per property for resident engagement and leasing activities. Resident satisfaction scores for package services increased from 3.1 to 4.9 out of 5. Package-related complaints dropped 97%. The multifamily package management system became a featured amenity in marketing materials, with 82% of new residents citing package lockers as an important factor in their leasing decision. Properties with smart lockers achieved 8% higher renewal rates than comparable buildings without.
"Package management was consuming our teams and frustrating our residents. Now it's our highest-rated amenity. The smart locker system paid for itself in the first year through staff time savings alone, but the real value is in resident satisfaction and retention. In Seattle's competitive rental market, this amenity sets us apart. Our leasing teams actually use the locker rooms as a selling point in tours."
